Return Policy

If, for any of the reasons listed below, you wish to return or exchange all or part of your order, please complete the form posted here (*Return Form*)
with the required details and the reason for the return, and send it by email within 14 days to info@aristaioskea.com.
You may also contact us by phone for a return or exchange at the customer service number +30 22880 21345

Reasons for Returns / Exchanges

The reasons for returning an order or part of it may be the following:

1. Incorrect, poor-quality, or defective products (error in order processing, pricing, shipping, poor packaging, etc.) due to fault of aristaioskea.com
   In this case, we cover the return shipping costs via ACS Courier and either replace the products with new ones or refund the net amount of the
   order via bank transfer within 10 days.
2. Exercise of the right of withdrawal.
   In this case, you must contact our company by phone at +30 22880 21345. The return shipping costs are borne by the customer, using any courier
   company of their choice, and we will refund the amount via bank transfer within 10 days.

Conditions for Returns / Exchanges

A necessary condition is that the product is in its original packaging and in the same excellent condition in which it was received, meaning it has
not suffered any wear or damage. Acceptance of the return will be determined after a quality inspection by our company and an assessment of the condition of the returned product.

The returned product must include the retail receipt and all original product labels/tags. Refunds are made only via bank transfer from our company to the bank account you have stated on the above return form.

Cancellation Policy

If, for personal reasons, you wish to cancel your order before production has started and before it is shipped, you must contact us and inform us of your decision:

by phone at +30 22880 21345, or

by sending an email to info@aristaioskea.com

within 2 hours from the time you placed your order.